Fix Windows Hello Face: This Option is Currently Unavailable on Windows 11

After upgrading to Windows 11, some users are experiencing an issue with Windows Hello Face. They got a message saying: We couldn’t find a camera compatible with Windows Hello Face. As shown below:

They cannot use face unlock in Windows 11. Don’t worry, this article will explain the reasons why you are encountering Windows Hello Face not working in Windows 11 and how to fix it. Keep reading.

Why is Windows Hello Face option unavailable in Windows 11?

There are various reasons why Windows Hello Face is not available in Windows 11. In order to have a clearer understanding of the specific causes of this problem, we have listed them in turn. Let’s check one by one the reasons why Windows Hello Face is not available in Windows 11 in order to better find out the solution to the problem.

1. Random and Temporary Errors

Random and temporary errors can often occur with your operating system or hardware components.

2. Windows Update

Sometimes regular Windows updates can also damage your software, causing your applications or programs to behave unexpectedly.

3. Corrupted drivers

A corrupt webcam driver is one of the most common reasons why the Windows Hello Face option is currently unavailable. Corrupted drivers can also affect related hardware tools, including Windows Hello Face.

If you are suffering from the Windows Hello Face option not available in Windows 11, read on to the next section to find out how to fix the problem. Next, we’ll cover a few different but effective ways to completely fix the Windows Hello Face option not available in Windows 11.

5 Ways to fix Windows Hello Face is currently unavailable?

Fix 1. Restart the computer

If Windows Hello Face is unavailable due to random and temporary errors, you can first try restarting your computer to see if the Windows Hello Face application is back to normal.

If this method doesn’t make your Windows Hello Face currently available in Windows 11, go ahead and try method two.

Fix 2. Check for Windows Updates

Press the Windows key, then open Settings.

Go to Windows Update.

Click Check for Updates.


After the update is complete, restart your PC.

If Windows Hello Face is a bug due to a Windows 11 update, updating Windows can fix the problem.

Fix 3. Run the dedicated troubleshooter

Open Settings.

Go to System, click Troubleshoot.

Choose Other Troubleshooters.

Looking at the Camera section, click the Run button.


Certain camera issues can also make Windows Hello Face unavailable, so running a troubleshooter can help you fix that.

Fix 4. Update camera driver

Press the Windows key, enter Device Manager, and open Device Manager.


Expand Cameras, right-click the integrated camera, and select Update driver.

Click Search for drivers automatically.


Trying to update outdated drivers can help you resolve software issues caused by drivers. After updating the driver, check to see if the issue that Windows Hello Face is currently unavailable on Windows 11 has been resolved.

Fix 5. Reinstall Windows 11

Open Settings.

Go to “System”, select “Recovery”.

enter windows 11 recovery mode via system

Click the Reset PC button next to the Reset this PC option.

WiFi Not Showing Up reset pc

What is Windows Hello Face?

Windows Hello Face uses 3D structured light to design facial models of Microsoft users. Authenticate with facial recognition to unlock your Microsoft Passport to access content supported by Microsoft Passport Pro, including web resources, websites, and payment tools. Windows Hello Face can verify images in a variety of lighting conditions. This is a very secure means of protecting privacy.


This article introduces you 5 effective ways to fix Windows Hello Face is currently unavailable in Windows 11. If you are facing this problem, you are recommended to try above methods to solve this issue.


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